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Inmate Deposit Service Common Questions

• I am having a problem with my payment.
 
• What is the website for Inmate Banking?
 
• What is the minimum deposit required for inmate's trust account?
 
• How can I find an address of a facility?
 
• Can I use a prepaid credit card for making a deposit to an inmate's trust account or phone account?
 
• Can I make a deposit over the phone?
 
• Can your helpdesk take my information and make my payment for me?
 
• I sent money to an inmate and they said they haven't received it yet.
 
• What is the minimum deposit required for Pre-Pay phone account?
 
• I deposited money to an inmate and they are saying that there is no money available.
 
• May I use a Gift Card to make a deposit?
 
• I made a deposit on Friday, when will the money be available to the inmate?
 
• Can I get the balance of an inmate’s trust account?
 
• I have been released how will I receive the remaining balance of my trust account?
 
• I have a question about a Pre-Pay Phone deposit. I need to know if the money has been deposited to an inmate's account.
 
• What credit and debit cards do you accept?
 
• I am having a problem with my payment.
 
 

Please contact your state or local government office for questions, comments or inquiries regarding purchased items, policies or procedures.

If you are experiencing errors while using the online Inmate Banking or Search application provided by Arkansas.gov, please click Arkansas.gov Technical Assistance for assistance .

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