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Help Center

You have reached the Help Center for, a service of the Information Network of Arkansas.

Our Technical Support Representatives are unable to address policy-related or delivery of purchased item questions on behalf of state or local government agencies.  For these issues or requests, please contact your state or local government agency Help Desk.  

Please click here to access our online State Agency Directory.


For Direct Assistance About : 

  • Child Support: 1-877-731-3071 or contact online 
  • Inmates - Arkansas Department of Correction: 1-870-267-6999 or
  • Sales and Use Tax: 1-501-682-1895 or .(JavaScript must be enabled to view this email address)
  • Income Tax: 1-501-682-1100 or   .(JavaScript must be enabled to view this email address) 
  • Offer of Personalized Plates: 1-501-682-4667

Frequently Asked Questions 

Q:  How long does it take a deposit to reach an inmate’s account?
A:  Inmate banking transactions can take up to 72 hours to be placed in an inmate’s account. Weekends and holidays are not included in the 72 hour timeframe.  i.e.:  If a transaction is made on Friday the 72 hour timeframe would end on Wednesday.
Q:  Do you need your PID number to pay your Probation fees online?
A:  It is not neccessary to have your PID number, but it may be helpful if you have a common last name to narrow down the results. If you do not know your PID, contact your local probation office to obtain it.
Q:  Where can I find Arkansas Employment Resources?
A:   There are two sources for job seekers in Arkansas:
1. Visit the Arkansas State Jobs website and create an account. Once the account has been created you will be able to search and apply for Arkansas State jobs.
2. Visit the Arkansas JobLink website. Once an account has been created you will be able to search and apply for jobs.
Q:  How do I obtain the status of my Personalized License Plate order?
A:  Contact the Personalized License Plate Office at: (501) 682-4667
Q:  How to I check the status of my Arkansas Income Tax Refund?
A: Contact the Office of Income Tax at 501-682-1100 or visit the Income Tax Refund Inquiry 
Q:  What agency completes verification of employment for an Arkansas state employee?
A:  Contact the Office of Personnel Management at: (501) 682-1823

INA Contact Information

Please note that we provide online services to state agencies and are not a state agency.
For technical support on online services you may contact us using the methods listed below.

By email: Technical Assistance
By Mail:
Information Network of Arkansas
425 W. Capitol, Suite 1620, Little Rock, AR 72201

Mobile Support

Chat with our Customer Service Representatives M-F 8am to 5pm using Text4help (standard text messaging rates apply).
For quick assistance, try Live Help by clicking the icon below: