Department of Workforce Services
2003 Annual Report

From The Director
Artee Williams

From unemployment insurance to administrative support, the Department of Workforce Services encountered many changes during calendar year 2003. 

The most significant involves DWS’s relationship with the Arkansas Workforce Investment Board. Also a provider of employment services, the board and DWS joined together in 2003 and integrated staff in certain units in order to streamline services and provide a uniform workforce system to Arkansas’ employers and jobseekers. Staff integration occurred primarily in the Employment Assistance and Labor Market Information units. This allows both agencies to provide better employment opportunities to jobseekers and labor market data to employers and the general public. As employees from both agencies work together, we will continue to offer customer-focused services and provide new technology for Arkansas’ workforce.

DWS’s services during calendar year 2003 are highlighted in this annual report. Integrated units will be included in the AWIB’s upcoming annual report.

I am excited to be involved in providing services for the citizens of Arkansas.


Senior Staff

Hugh Havens — Assistant Director, Unemployment Insurance
Bryan Hicks — Assistant Director, Financial Management
Roger Harrod — General Counsel
Tom Bohannan — Chief Information Officer
Margaret Meads — Chairman, Board of Review
Bert Dickey — DWS Administrator, New Hire Registry


Unemployment Insurance

Workers who have sufficient earnings in covered employment can qualify for weekly benefits, which help them to withstand the financial and emotional impact of unemployment. The table below is a summary of regular unemployment insurance benefits claimed and paid.

Regular UI Benefit Claims
Initial Claims
Weeks of Unemployment Claimed
Weeks of Unemployment Compensated
Amount Compensated
Monetary Determinations
Nonmonetary Determinations
Appeals Decisions


There is a minimum and maximum weekly benefit amount. By statute, these amounts change each fiscal year. The table below shows the minimum and maximum benefit amounts.

Weekly Benefit Amount
Minimum Weekly Benefit Amount
$62 & $63
Maximum Weekly Benefit Amount
The minimum and maximum weekly benefit amounts change for benefit years beginning on July 1 of each calendar year (hence two minimum weekly benefit amounts). Minimum benefit amounts are 12 percent and maximum benefit amounts are 66 2/3 percent of the previous year’s average weekly wage. Legislation required that the maximum weekly benefit amount remain at $345 for all of CY 2003.


Issues may arise that result in the postponement or elimination of unemployment insurance benefit payments. When an issue is discovered, DWS gathers facts from the claimant and employer to determine whether a claimant is eligible to receive benefit payments. This process is called the nonmonetary determination process. The table below shows the number of nonmonetary determinations issued and the total disqualifications by issue.

UI Nonmonetary Determinations
Total Single Claimant Determinations*
Total Disqualifications
Disqualifications By Issue



Voluntary Quit




Refusal to Work


Remuneration and Miscellaneous

*Regular unemployment insurance


Nonmonetary determinations can be appealed to the Arkansas Appeal Tribunal and Board of Review. The table below shows the number of appeals processed at each level.

Unemployment Benefit Appeals Decisions
Total Single Claimant Appeals Processed
Appeal Tribunal (Lower Authority)
Board of Review (Higher Authority)


Viewers are invited to click on the following link to view unemployment insurance statistical data from 1945 through 2003:


The table below provides claim and benefit information for two federal UI programs. The Unemployment Compensation for Federal Employees program is for federal civilian employees, and the Unemployment Compensation for Ex-Service members program is for those who have been honorably discharged or released from serving active military duty.

Federal UI Programs — UCFE & UCX
Federal Employees (UCFE)

Initial Claims


Weeks of Unemployment Claimed


Weeks of Unemployment Compensated


Amount Compensated

Ex-service members (UCX)

Initial Claims


Weeks of Unemployment Claimed


Weeks of Unemployment Compensated


Amount Compensated



Workers adversely affected by foreign competition may be eligible to participate in the federally-funded Trade Adjustment Assistance program and may receive Trade Readjustment Allowance payments. The table below is a summary of Trade Act program activities.

Trade Readjustment Allowances
Active Companies, End of Period
Number of Newly Eligible Individuals
Weeks of Unemployment Compensated
Amount Compensated


Employers pay contributions based on their payrolls and the difference in the amount they have contributed and the amount of benefits charged to their account in the past. The amount of each employee’s pay that was subject to taxation was $9,500. The table below provides basic contribution rate information.

Unemployment Contribution Rates
New Employer Rate 1
Range of Rates 1
.8% to 8.7%
Average Tax Rate
Active Employers, December 31
1 Includes a 0.7% stabilization tax in 2003.


USDOL Tier 1 Performance Measures (Oct. 1, 2002 - Sept. 30, 2003)
% of 1st Payments within 14/21 days: IntraState UI, full weeks
% of 1st Payments within 35 days: IntraState UI, full weeks
% of 1st Payments within 14/21 days: InterState UI, full weeks
% of 1st Payments within 35 days: InterState UI, full weeks
% of Separation Issues determined within 21 days of Detection Date
% of Nonseparation Issues determined within 14 days of Detection Date
% of Separation and Nonseparation Determinations with Quality Scores >80 points
% of Lower Authority Appeals decided within 30 Days of Filing
% of Lower Authority Appeals decided within 45 Days of Filing
% of Higher Authority Appeals decided within 45 Days of Filing
% of Higher Authority Appeals decided within 75 Days of Filing
% of Higher Authority Appeals decided within 150 Days of Filing
% of Lower Authority Appeals with Quality Scores at least 85% of potential points
% of New Status Determinations within 90 days of Quarter End Date
% of New Status Determinations within 180 days of Quarter End Date

DLA = Desired Level of Achievement; AR = Arkansas; NA = National Average

1st four rows = First Payments; Rows 5-7 = Nonmonetary Determinations; Rows 8-13 = Appeals; Rows 14-15 = Tax


Employment Services

Employment Services provided under the Wagner-Peyser Act include matching qualified jobseekers with employers.
In CY 2003, employers placed 43,432 job orders with DWS. More than 215,556 applicants went to one of DWS’s 31 offices and registered for work. The result was 37,792 job openings filled.
The Hope Migrant Farm Labor Center provided residential and employment services for 27,098 people.

Employment Services
Job orders
Job openings filled
DWS employees providing employment services
DWS offices
Residential and Employment Services


Information Technology

The Information Technology Unit maintains the computer network for DWS and AWIB, develops new software programs and ensures the timely processing of unemployment insurance checks.

The division is comprised of two main sections: The Application Development Section and the PC Support Section.

The Application Development Section is primarily responsible for software solutions that simplify the way people do business and empowers users to get their jobs done more easily and accurately.
It also provides maintenance support for existing legacy and Web/client-based applications. Employees in this unit offer more than 100 years of application development experience from legacy applications written in COBOL to Web and client server applications written for various platforms. This section maintains the agency’s Web page, the interface to the state’s accounting systems (AASIS), and makes enhancements to existing software applications to ensure that the unemployed citizens receive their benefit checks. This section also works with other state and federal agencies and private vendors to provide enterprise solutions for DWS and its clients.

The PC Support Section is responsible for the repair and maintenance of computer equipment and the agency Help Desk. The PC Support Section provides support to more than 700 DWS and Arkansas Workforce Investment Board staff by maintaining and troubleshooting 1,200 PCs in 46 locations around the state. The DWS Help Desk staff receives questions and inquiries that range from restoring simple dial-tone service to solving complex network connectivity problems. The unit also participates in the PCs for Schools program with the Arkansas Department of Education. In 2003, DWS donated 86 used computers to this program.


The year 2003 was one of the busiest for Legal. The Legislature was in session, and the agency’s legislative package was shepherded through committees and passed.

Act 353 of 2003 increased the wage base on which employers pay UI taxes and provided that the maximum weekly benefit paid to a worker would be frozen at $345 per week until July 1, 2005.

Act 1223 of 2003 solved many UI issues. A few are as follows:
• Persons on leave under the provisions of FMLA are not entitled to UI benefits.
• Persons volunteering to be laid off, following an announcement that some employees must be laid off, will be entitled to UI benefits.
• The act liberalizes the sharing of information with law enforcement agencies.
• Sick pay must be treated the same as vacation pay.
• A unanimous decision by the Tribunal is no longer necessary to file an appeal.
• A leasing company cannot transfer employees to another company to secure lower UI tax rates.

One of Legal’s goals is to aggressively combat unemployment insurance fraud. The unit’s efforts can be seen in the table below. The upcoming implementation of the Benefit Audit, Reporting and Tracking System (BARTS) will greatly facilitate efforts in this endeavor.

BARTS is an automated overpayment detection and establishment system for monetary overpays. BARTS automates more than 50 percent of overpaid audit cases. The anticipated completion date is by Oct. 20, 2004.

Legal Summary
Cases appealed to Court of Appeals
First contacts to recover overpayments
People arranged to repay overpayments
Overpay complaints filed by Legal
Bankruptcy cases
Amount recovered
Delinquent taxes collected
Bankruptcy collections


New Hire Registry

The Arkansas New Hire Registry began on Sept. 30, 1997. All employers are required by the Work Opportunity Reconciliation Act of 1996 to report basic information within 20 days regarding new employees to a designated state agency.

The new hire information is used to locate noncustodial parents who owe child support in Arkansas. It is also used to detect and prevent unemployment insurance fraud, workers’ compensation fraud and other types of public assistance fraud.

Since its inception, the Arkansas New Hire Registry has processed 5,568,581 new hires.

For the calendar year Jan. 1 through Dec. 31, 2003, the registry has entered 1,029,633 new hires. The Office of Child Support Enforcement has cross-matched these noncustodial parents who are in arrears with their child support obligations and have matched 67,415 persons who have been court ordered to pay child support but have either failed to do so or are in arrears.

Employers may submit employees’ information three ways: electronically, by mail or by fax. This calendar year the registry received its information 74 percent electronically, by mail 11.17 percent, and by fax 12.08 percent. The increased use of the Internet and the registry’s user-friendly Web page has greatly increased the employers’ compliance.

Employers may register on the home page at: or call 1-800-259-2095.

Human Resources

The Department of Workforce Services remains a diversified agency with dedicated full-time and intermittent staff. Likewise, the staff of Human Resources is dedicated to providing quality service to its customers, both internal and external.

The overall staffing level remained relatively constant during calendar year 2003 with an average of 700 full-time and intermittent employees.

HR provided assistance and advice to department management and staff on various issues (i.e., performance appraisal, promotion, discipline, classification and compensation, and the vacancy announcement process, etc.).

The unit coordinated the biennial budget process for positions and salaries. Moreover, the unit continues to process numerous job applications for full-time and intermittent position vacancies and facilitates the new hire, promotion and resignation/termination processes.

Training helps DWS staff stay on the cutting edge of new technology and builds additional skills needed for job growth and development.

The agency has a training project manager who ensures employees receive the necessary training for their jobs. Staff are enrolled in various types of training, including computer software, customer relations and management development.

DWS and AWIB staff participate in three manager training programs offered by the Arkansas Public Administration Consortium (UALR, ASU and U of A): the Certified Employment Manager Program, Arkansas Governmental Manager Program and Certified Public Manager Program.

CEM requires the completion of nine two-day courses and successfully passing a final exam. CEM is one of five nationally accredited certificate programs dealing with workforce development professionals. In 2003, 18 DWS/AWIB employees graduated from this program. (See graduates’ names listed at the end of the report.)

AGM requires the completion of six two-day courses and a project plan. In 2003, two DWS/AWIB employees graduated from this program.

CPM is the national certification. It requires the completion of AGM and five additional courses, 146 contact hours and passing the national exam. Graduates are eligible for fellow status in the American Academy of Certified Public Managers. In 2003, four DWS/AWIB employees graduated from this program.

Financial Statement

During the 2003 calendar year, the agency received $42,737,228 from federal grants and $174,479 from the Penalty and Interest Fund to total $42,911,707.

The agency expended that amount to cover personnel costs, operating costs and capital outlay. (The table below shows 2003 data.)

The $42,911,707 was distributed among different departments and projects. Unemployment Insurance received the largest share at 59.7 percent, followed by Employment Service with 19.6 percent. Miscellaneous Projects received 10.0 percent, Workforce Investment Act received 7.2 percent and Labor Market Information followed with 3.5 percent.

The Department of Workforce Services’s funds are audited annually by an independent auditing firm. DWS was audited by the independent accounting firm of BKD, LLP for the year ended June 30, 2003. There were no findings or questioned costs, and the auditors issued an unqualified opinion in their report.

Administrative Income & Expense Summary January 2003 - December 2003
Fund Source: Federal Grants

Penalty & Interest Fund


Total Funds:

Expenses: Personnel Costs

Operating Expenditures


Capital Outlay


Total Expenses:

Departments/Projects: Employment Service (ES)

Workforce Investment Act (WIA)

Labor Market Information (LMI)

Unemployment Insurance (UI)


Miscellaneous Projects


Total for Departments/Projects:



DWS Unemployment Insurance Trust Fund - December 31, 2003
Balance, Beginning of Year
Revenues: Unemployment Insurance Contributions

Reimbursements From Other States


Reed Act Distributions


Interest Income


Total Revenues

Expenditures: Unemployment Benefit Payments

Reed Act Withdrawals


Total Expenditures

Excess (Deficiency) of Revenues Collected Over Expenditures
Balance, End of Year - 2003


DWS/AWIB Employee Recognition

2003 CEMP GRADUATES— Jim Howard, Jerry Vandiver, Rebecca Trammell, Skeet Morse, Patti Gillioun, Wilma Gill, Leona Walton, Doyce Hill, Sherry Russell, Ron White, Sam Pack, William Campbell, Judy Buffington, Art Richards, Ron Lawson, Steve Short, Pat Strickland and Carolyn Chambliss.

2003 CPM GRADUATES — Jessie Cain, Elsie Rogers, Robert Mantione and Judy Thompson.

2003 AGM GRADUATES — Robert Mantione and Al Crumby.

Department of Workforce Services
#1 Pershing Circle
North Little Rock, AR 72114
“An Equal Opportunity Employer”
“DWS is a Proud Member of America’s Workforce Network.”