• USA Jobs
    A helpful site about available jobs.
  • ArkLine
    Information regarding Arkansas' Interactive Voice Response System.
  • ArkNet
    Link to the web-based continued claim application for Arkansas Unemployment Insurance.
  • Claim Help
    Information about filing claims.
Home > ARClaimHelp > Confidentiality Policy

Confidentiality Policy

The Arkansas Department of Workforce Services maintains strict policies and security controls to assure that your personal information in our computer systems and files is protected. We have established security controls and procedures to safeguard the information we collect about you. Any information collected via the Internet between DWS and our customers relies on industry standard SSL (Secure Socket Layer) encryption.

It is necessary for ADWS employees to have access to your information in order to provide service to you.However, our employees' access is restricted to information necessary to conduct a transaction or respond to your inquiries. ADWS employees do not have access to your Personal Identification Number (PIN).

All ADWS employees are trained to respect customer privacy. Arkansas Employment Security law 11-10-314, Disclosure of Information, provides in part that information obtained by the Department of Workforce Services from any employing unit or individual, pursuant to the administration of a claim for unemployment benefits or for any determination as to rights or status of the employing unit or individual, shall be held confidential and shall be protected by government privilege. To see this section of Arkansas Employment Security law in its entirety, visit the link, UI Law Book, provided on the ARCLAIMHelp website.

You may also visit www.ssa.gov to read about the Privacy Act of 1974 (5 U.S.C. 552a), which requires state and federal agencies to protect the information we collect from you.













    Translation Software Disclaimer

DWS Contact Information

Hours of Operation:
Monday thru Friday 8:00 a.m. to 4:30 p.m

Unemployment Insurance Local Offices

Unemployment Information

UI Claimant Handbook Weekly Certification Process: DWS Information: Filing a Claim on the Internet: Continued Claims on the Internet: UI Payment Information