Tuesday, Feb 7, 2012
COMPASS Dashboard Release to Customers Advances
DIS teams continue to make headway in work to release access to the Centralized Operational Monitoring and Performance Analysis Support System (COMPASS) to customers. Several agencies were recently added to the list of agencies with access to the digital dashboard. The COMPASS team perseveres to ensure a smooth deployment of the dashboard to all customers through efforts to affirm security, user authentication, and data quality. The remainder of customers should have access throughout the coming months.
With recent enhancements to Service Desk, the incident management system used by DIS, customers with access to the dashboard will soon notice an addition to COMPASS. Under the incident management section, there will be a tab for resolved tickets, as well as open tickets. The resolved tab will display both closed and resolved customer incidents. The COMPASS team is currently completing the development of the service order dashboard which will be available in the near future.
The COMPASS team also continues work to add access for Arkansas school districts to the dashboard. DIS is procuring a multi-authentication license key that will allow schools to log in to view district information. The target is to provide access to schools by the end of the school year. Once schools are given access, the COMPASS and Arkansas Public School Computer Network (APSCN) teams will work together to provide training for school technology coordinators.
DIS began the COMPASS project in August 2010 to provide customer agencies a centralized dashboard for viewing and analyzing the operational status, performance, and financial information related to DIS-provided services. If you have any questions regarding the COMPASS project, please contact Carder Hawkins at email@example.com or your customer account manager.