For the seventh consecutive year, DIS customer satisfaction levels exceeded the agency’s established performance measures of 3.75 out of five. For 2012, the overall customer satisfaction ranking was 4.1. This is comparable to the satisfaction score of 4.13 received in 2011 and above the 2010 satisfaction ranking of 4.08.
Some positive comments from customers about DIS included:
“Keep up the good work.”
“DIS has always been available to troubleshoot and give advice with IT questions or issues."
"Very helpful and professional.”
“You provide a great group of folks to work with.”
Click the PDF above to view results over the past 6 years.