Course Name |
Duration |
Fee |
Date |
Enrollment |
| Basic First Aid |
1 Day |
Free |
Open |
See General Info |
| Description: Designed for individuals to learn and practice the skills needed for providing first aid in common emergency situations. |
| Cardiopulmonary Resuscitation |
1 Day |
$20.00 |
Open |
See General Info |
| Streamlined, but just as effective, this program gives practical application of CPR lifesaving techniques. |
| Customer Service |
1 Day |
$20.00 |
Open |
See General Info |
| Designed to enhance participant's awareness of the organizational importance of providing excellent customer service. Includes Customer Service techniques, emphasis on quality and handling irate customers and difficult situations in a professional manner. |
| Defensive Driving |
1/2 Day
8:00a-12:00p |
$20.00 |
Open |
See General Info |
| Designed to help learn "risk reduction," whether driving a state car or personal vehicle. |
| Telephone Skills |
1 Day |
$20.00 |
Open |
See General Info |
| Learn how to apply techniques that “set the tone” of professionalism in the work environment. |
| Train the Trainer |
3 Days |
$35.00 |
Open |
See General Info |
| Learn and practice techniques to present programs to large audiences or one-on-one, on-the-job training. Theory and practice are discussed to increase ability to meet the job task. |
| Interpersonal Communication |
1 Day |
$20.00 |
Oct 14 |
Sept 16-Sept 30 |
| Interpersonal Communication |
1 Day |
$20.00 |
Nov 18 |
Oct 21 - Nov 4 |
| Interpersonal Communication |
1 Day |
$20.00 |
Dec 4 |
Nov 6 - Nov 20 |
| Miscommunication fosters misunderstanding, but this program identifies the variety of effective communication techniques which, if applied, will increase effectiveness. |
Presenting Testimony
CPM Designated |
1 Day |
$20.00 |
Open |
See General Info |
| Learn to manage the "jitters" that may affect the delivery of testimony, reduce the barriers to presentation of information and increase ability to present testimony in an effective manner. |
| Preventing Sexual Harassment |
1/2 Day |
$20.00 |
Open |
See General Info |
| Designed to foster an understanding of the definition and relevant issues of sexual harassment, to develop an atmosphere of prevention. |
| Secretarial Skills and Techniques |
1 Day |
$20.00 |
Open |
See General Info |
| Update skills, increase effectiveness and personal confidence on your job through practical application experience in this revised program. |
Stress Managment
CPM Designated |
1 Day |
$20.00 |
Dec 16 |
Nov 18 - Dec 2 |
| Presents methods for coping with pressures and resolving situations which may upset the balance between employee needs and work productivity. |
Time Management
CPM Designated |
1 Day |
$20.00 |
Dec 12 |
Nov 14 - Nov 28 |
| Participate in applying techniques that help incorporate methods designed to increase effective use of time. |
Violence in the Workplace
CPM Designated |
1 Day |
$20.00 |
Open |
See General Info |
| Designed to enhance awareness of the potential for workplace aggression by identifying signs and signals of an aggressive worker and measures that can be taken that may prevent an incident in the workplace. Another much demanded course covering current events, violence in the work place and conflict. |
| Workplace Diversity |
1 Day |
$25.00 |
Open |
See General Info |
The make-up of the work force is constantly changing, with the increasing percentages of women, people of color, and immigrants. However, the term "Diversity" has been expanded to include other clusters of people such as those with disabilities, various religious backgrounds, alternate lifestyles, etc.
This program is designed to increase participants awareness of how diversity impacts productivity in the workplace. It includes techniques and tools to enable participants to derive the positive benefits of diversity and apply them in a practical way in the workplace. |
Written Business Communication
CPM Designated |
1 Day |
$15.00 |
Oct 21 |
Sept 23 - Oct 7 |
| Learn how to make written communications more "alive" than "ho hum" through application of modern business writing techniques. Designed for individuals who actually write various types of correspondence. |
| Emotional Intelligence |
1 Day |
$20.00 |
Open |
See General Info |
Now Daniel Goleman applies emotional intelligence to the world of work, showing how success and leadership in today's workplace demands emotional intelligence. He documents an astonishing fact: in determing star performance in every field, emotional intelligence matters twice as much as cognitive abilities like IQ or technical expertise.
The good news is that these crucial skills can be learned. In working with Emotional Intelligence, Goleman analyzes both the inner competencies that enable us to manage ourselves-ranging from self-awareness to motivation-and essential social strengths such as influence, conflict management, and team-building. He vividly shows how these play out in some of the world's top corporations, and he creates a blueprint for the "emotionally intelligent"organization. |
| Who Moved My Cheese? |
1/2 Day |
$20.00 |
Open |
See General Info |
| The simple story of Who Moved My Cheese? reveals profound truths about change that give people and organizations a quick and easy way to succeed in changing times. Who moved my Cheese? is an amusing and enlightening story of four characters who live in a "Maze" and look for "Cheese" to nourish them and make them happy. Two are mice named Sniff and Scurry. And two are "little-people" beings the size of mice-who look and act a lot like people. Their names are Hem and Haw. "Cheese" is a metaphor for what you want to have in life-whether it is a good job, a loving relationship, money, a possession, health, or spiritual peace of mind. And "The Maze" is where you look for what you want-the organization you work in, or the family or community you live in. In the story, the characters are faced with unexpected change. Eventually, one of them deals with change successfully, and writes what he has learned from his experience on the maze walls. When you come to see "The Handwriting on the Wall" you can discover for yourself how to deal with change, so that you can enjoy more success and less stress (however you define it) in your work and in your life. |
Dealing with Difficult People
Includes Take-Home Workbooks |
1 Day |
$30.00 |
Open |
See General Info |
Coping with Difficult People deals with six of the most difficult types of people and provides you with the techniques to deal with each. While no one fits into a specific category at all times, characteristics can be identified and dealt with effectively.
Coping with difficult people is a tough job at best. But the fact is, we all come in contact with these frustrating, and sometimes unnerving, people. The feelings of helpless frustration that result from repeated encounters with difficult people are most often cited as a major cause of work-related stress. |
| Fish |
1/2 Day |
$20.00 |
Open |
See General Info |
| Fish improves customer service, increase creativity at work, to attract and retain the best employees. To stimulate thinking about ways to create a more worker-friendly work environment. |
Administering Discipline
CPM Designated |
1 Day |
$20.00 |
Open |
See General Info |
| Designed to develop or enhance awareness of guidelines to correct unacceptable behaviors occurring in the work environment. |
Grievance Prevention and Handling
CPM Designated |
1 Day |
$20.00 |
Oct 14 |
Sept 16-Sept 30 |
Grievance Prevention and Handling
CPM Designated |
1 Day |
$20.00 |
Nov 18 |
Oct 21 - Nov 4 |
Grievance Prevention and Handling
CPM Designated |
1 Day |
$20.00 |
Dec 4 |
Nov 6 - Nov 20 |
| Various management and supervisory personnel learn preventive measures to decrease the potential for complaints and how to manage and properly handle the complaints that do arise. |
Structured Interviewing
Prerequisite - T.H.E. COURSE |
1 Day |
$25.00 |
Open |
See General Info |
| A structured interview is a pre-planned method of interviewing using job-specific, behaviorally-based questions designed to predict job performance. Management and supervisory personnel learn to improve their interviewing methods and skills. Practical application of validation methods and information on legal implications explain the techniques of writing structured interview questions and conducting structured interviews. |
Supervisory Management Institute
No Grade Restrictions |
3 - 2 Day Phases |
$90.00 |
Oct 7 & 8
Nov 4 & 5
Dec 9 & 10 |
Sept 9-Sept 23 |
|
Designed to provide supervisors and managers with the
essential tools and necessary skills needed to build
and maintain highly successful teams. The course is
completed in three-2day phases and is a required course
mandated by executive Order 94-7. There is only one
enrollment period and this course is presented in
three separate two day sessions. All six days must
be completed for certification. Pre-requisite
courses that must be taken prior to attending
SMI are T.H.E.; Interpersonal Communication,
and Grievance Prevention and Handling.
Proof of re-requisite courses must
be sent in with enrollment form. |
T.H.E. Course
CPM Designated |
2 Days |
$35.00 |
Oct 9 & 10 |
Sept 11-Sept 25 |
T.H.E. Course
CPM Designated |
2 Days |
$35.00 |
Nov 13 & 14 |
Oct 16 - Oct 30 |
T.H.E. Course
CPM Designated |
2 Days |
$35.00 |
Dec 11 & 12 |
Nov 13 - Nov 27 |
| The Human Element combines behavior-interaction in the workplace with the application of sound management practices in the areas of EEO, discipline and basic personnel management. It is designed to help management and supervisory personnel minimize the potential for problems. |
T.H.E. Update
CPM Designated |
1/2 Day
1:00p-4:00p |
$10.00 |
Open |
See General Info |
| An update of EEO laws, personnel policies and various Executive Orders implemented between 1989 and current times. It is designed to assist management in staying abreast of changes which affect management and employees. (Take only if T.H.E. COURSE was completed prior to 1995.) |
| EEO/Grievance Officer Certification |
1 1/2 Days |
$15.00 |
Open |
See General Info |
| Enables the EEO/Grievance Officers to increase skills necessary for the handling and processing of employee complaints within the agency, the State Grievance Review Committee and the State Employees Grievance Appeal Panel. Participants must complete T.H.E. COURSE as a prerequisite. Participants should bring a copy of the agency's grievance/ EEO procedures to Certificate Program Training. |
| HIPAA Training |
2 Hours |
Free |
Open |
See General Info |
| Supervising under the Health Insurance Portability Accountability Act of 1996 and how it can affect your supervision of your personnel. |
| Conducting Effective Meetings |
1/2 day |
$20.00 |
Open |
See General Info |
| Learn to organize and facilitate meetings to benefit your organizations goals. |
| FLSA - Fair Labor Standards Act |
|
$20.00 |
Open |
See General Info |
| Presents information on coverage for employees affected by FLSA Law. |
| Grant Writing |
1 Day |
$20.00 |
Open |
See General Info |
| How to locate grants, How to organize to write grants, Using the grantors outline, The importance of buzz words, Tips on how to write an award winning grant |
