Receives telephone calls from the general public and state revenue offices concerning driver’s license problems. It also processes licenses issued under special areas such as valid without photograph and non-resident commercial driver's licenses.

It also processes military extensions, insufficient fund cases, and cancellation of minors' licenses due to withdrawal of financial responsibility signature, researches problems that are not routine and assists law enforcement with investigations where driver's licenses or driver's license information is requested.

The Office of Driver's Services also provides assistance with Federal, State, and Department policies and regulations for users concerning commercial driver's licenses.

Maintains motor vehicle accident reporting for financial responsibility compliance along with suspension of driver's license or vehicle registrations for failure to comply with the Financial responsibility Law.

This section is responsible for monitoring the Insurance Verification and Notification Network. This network is made up of all insurance companies that write insurance on vehicles garaged in Arkansas. Requires monthly update on insurance coverage and cancellation by each company.

This section identifies and takes appropriate action in dealing with problem drivers. (Problem drivers include: those who have DUIs, DWIs, excessive traffic violations or are subject to court orders affecting their driving privileges).