Frequently Asked Questions

The following are some of the most frequently asked questions that our Division receives. If you cannot find something you are looking for please visit the Contact Us page to contact the correct unit regarding your question.

Arkansas Better Chance

Where can I find documents and forms pertaining to the ABC program?
Where can I find the Coordinator Manual for the ABC program?
What are the rules or regulations for an ABC program?
Where can I find trainings related to the ABC program?
Are ABC programs eligible for CPR or Enhancement Grants? Yes, but effective July 1, 2008, ABC funded programs will have to apply for these grants through the ABC program. For more information you can download the application form or call Nancy Pearlstein at 1-501-683-0977 or our toll-free number at 1-800-445-3316.

Family Support

What are the low income childcare requirements? -
- Each adult in the household has to:
  - work 30 hours per week or be a full time student or
  - work part time and go to school part time that averages out to 30 hours per week.
What types of childcare are there? -
1. Transitional Employee Assistance childcare which is available to TEA clients receiving TEA benefits.
2. Extended Support Services childcare which is available only to those TEA clients who gain employment and their TEA case is closed due to earnings.
3. Low Income Childcare which is available to those who work 30 hours per week, be a full time student, or work part time and go to school part time that averages out to 30 hours per week.
How do I apply for childcare?
What is the income limit for childcare?
What do I do as a provider to participate in the voucher program? - Contact the Family Support Unit at 501-682-0490 or 1-800-322-8176 for the 9800 contract information and a detailed explanation. Please note that you have to have your child care license first.
Who do I contact to update rate information?
- Tonji Mackey - 501-682-0489
- Rate form
Who do I contact for foster care information?
- Evelyn Mitchell - 501-682-8767
Who do I contact for information on keying authorizations for foster care?
- Sandra West - 501-682-0487
- Brandy Aldriedge - 501-682-0488
- Veila Miller - 501-371-1255
For other commonly asked questions please go to http://www.arkansas.gov/childcare/familysupport/faq.html

Licensing

Program Support

Quality Approval

Resource Center

Special Nutrition

Who can participate in the CACFP Programs?
How can you determine eligibility for participants?
How can you claim reimbursement for meals served?
How do I apply for one of the Special Nutrition Programs?
- All of our program applications are now online. Please go to SNP Application Web site at: https://dhhs.arkansas.gov/wa_snp or call (501) 682-8869 for additional information.
What is a Day Care Home?
- Day Care Home means an organized non-residential child care program for children enrolled in a private home, licensed or approved as a family or group day care home and under the auspices of a sponsoring organization. Sponsor information can be obtained from the Special Nutrition Program office at (501) 682-8869.
What is the Summer Food Service Program?
How can I become a Sponsor for the Summer Program?
- Units of local government, camps, schools and private non-profit organizations can sponsor the SFSP. As a sponsor, you will attend the State agency’s training, locate eligible sites, hire, train and supervise staff, arrange meals to be prepared and delivered, monitor sites and prepare claims for reimbursement.
Who can qualify for National School Lunch Program?
Can you be on the School Breakfast Program and the Milk Program without being on the National School Lunch Program?
- Yes.
What if I need to file a complaint?