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Auditor of State Unclaimed Property

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Claims Process for Holders

The main objective of the Unclaimed Property Division is to reunite owners or heirs with their lost or forgotten funds. Our goal is to process claims in less than 90 days.

When we process a claim, proof provided by a claimant is compared with owner information and property descriptions provided by you, the holder. When preparing your report, assume each owner you list is a potential claimant. It is ESSENTIAL that you list on your report all available information that identifies owners and properties. Social Security numbers, last-known addresses, property description, and account or check numbers are items we use to verify ownership during the claim process. Providing this and other descriptive information on your report will reduce the need for the Unclaimed Property Division to contact you for more information during the claim process.

The Unclaimed Property Division may contact you for clarification or more information where ownership of the account is uncertain.

 

Filing for Reimbursement and Refunds

There are two types of payments the Unclaimed Property Division will make to holders after you have remitted your unclaimed property. The most common type is a reimbursement; the second is a refund.

Reimbursement: In this process, a holder decides to pay an owner and then files a claim with the Unclaimed Property Division for reimbursement. We encourage you to use the reimbursement process for your customers. We make every effort to respond to your request as quickly as possible. The requirements for obtaining reimbursement are:
1.  Complete and send a notarized statement to the Unclaimed Property Division requesting reimbursement for specific amounts and reference the year the property was reported and the tax identification number under which it was reported.
   
2.  Attach proof of payment for each owner you paid (a copy of the cleared item such as original cashier's check with the endorsement of the owner or other proof that the account was reactivated).  After we receive your reimbursement request and proof of payment to the owner(s) we will mail a
reimbursement to you in about 2 to 4 weeks.
Refunds: Refunds are made when holders overpay on an unclaimed property report. The over-payments are usually due to accounting errors or other mistakes.

To file for a refund, provide proof or explanation, verified or notarized, of how the error was made. A refund will be mailed to you in approximately 2 to 4 weeks.
How an Owner May File a Claim

If an individual's name or company name is on a list published in the newspaper or an individual has reason to believe the Unclaimed Property Division is holding funds which belong to him or her, the individual must file a refund claim.
 
The law requires the Unclaimed Property Division to verify the claim. The documentation we require varies with the type of property being claimed and whether the claimant is an owner, an heir, or an officer of a company. A signed and notarized claim form and copies of personal identification are required proof for all claims. Other documentation may be necessary. The Unclaimed Property Division will research a name and process a claim at no charge to the owner.

Note: We cannot provide personalized claim forms to third parties. We must deal directly with the claimant.

Recommended Timeline for 
Unclaimed Property Review/Holder Due Diligence

June 15
Generate reports with parameters that reflect all accounts that are inactive and could be reportable as unclaimed property.
July 1
Prepare and mail due diligence letters to those customers listed as inactive for whom no other active account has been identified
September 1
Provide a list of customers with whom contact has been lost, to the person preparing the report due November 1
October 1
Begin preparing the report, verify report, issue check and mail 
November 1
Report and remittance due at Arkansas Auditor's Office, Unclaimed Property Division
May 1
Life Insurance Companies reports due


If You Need Help


If you need special help or have any questions about preparing your unclaimed property report or remitting your property, please call or write our office.

Unclaimed Property Division
P.O. Box 251906
Little Rock, AR 72225-1906
1-800-252-4648
Phone: 501-682-6000
Fax: 501-683-4285
claimit@auditorjimwood.org